IT & Service Desk
Knowledge base
Self-help guides for common IT tasks. Many issues can be solved in a few minutes with these steps.
Accounts & access
Resetting your password
Reset a forgotten or expired password and get back to work quickly.
3 min read · Updated 12 June 20XX
Setting a strong passphrase
How to create a password that's easy to remember but hard to guess.
3 min read · Updated 10 June 20XX
Setting up multi-factor authentication
Register MFA so you can sign in securely from anywhere.
5 min read · Updated 17 June 20XX
Hardware
Fixing common printer problems
Quick checks to get a printer working before you log a ticket.
4 min read · Updated 9 June 20XX
Operating Nexus digital devices
Basic steps for starting, navigating, organising, updating and shutting down Nexus laptops and mobile devices.
5 min read · Updated 2 July 20XX
Setting up a new Nexus laptop
Get a new laptop ready to use on your first day.
6 min read · Updated 13 June 20XX
Setting up network printers and peripherals
How to connect a printer, monitor or other peripheral safely and correctly.
4 min read · Updated 23 June 20XX
Mobile
Network
Records & systems
A simple troubleshooting method
A repeatable way to work through an IT problem from report to resolved.
4 min read · Updated 21 June 20XX
Classifying information correctly
The four classification levels and how to handle information at each one.
3 min read · Updated 22 June 20XX
Finding and updating information in Nexus systems
The systems we use day to day, and how to find and update workplace information correctly.
4 min read · Updated 21 June 20XX
Helping someone access electronic resources
How to support a colleague or customer to reach the resources they need — respectfully and securely.
4 min read · Updated 23 June 20XX
Reconciling accounts and resolving discrepancies
A step-by-step way to match the cash book to the bank statement and handle differences.
5 min read · Updated 26 June 20XX
Security
Software
Coding standards for internal tools
Simple, consistent rules for writing small in-house utilities at Nexus.
4 min read · Updated 20 June 20XX
Requesting software
How to ask for an app or program to be installed on your device.
3 min read · Updated 6 June 20XX
Saving and sharing files safely
Where to store work files and how to share them without putting data at risk.
4 min read · Updated 7 June 20XX
Testing and debugging a small tool
How to check a utility works and track down a problem methodically.
4 min read · Updated 20 June 20XX
Ways of working
Asking effective questions
The types of questions to use, when to use each, and how to structure a set of questions that actually gets you the information you need.
5 min read · Updated 16 July 20XX
Attitudes and values at work
What separates a value from an attitude, where each one shows up in the working day, and why a team full of different values is worth more than a team that agrees on everything.
6 min read · Updated 14 Aug 20XX
Confirming what you've been asked to do
How to check you understand a request before you start, so you get it right first time.
3 min read · Updated 23 June 20XX
Knowing how you work
Self-awareness at work — what actually drives your performance, how adaptable and motivated you really are, what commitment and resilience look like day to day, and how to find your own blind spots.
7 min read · Updated 14 Aug 20XX
Simple time management techniques
Practical ways to prioritise, plan your day and stay on top of your work.
4 min read · Updated 22 June 20XX
Solving problems at work
What critical thinking looks like at Nexus, four basic techniques you can use, and the things that commonly get in the way.
5 min read · Updated 16 July 20XX
Talking to your supervisor about wellbeing
Choosing a communication style, picking the right method, planning what to say, and what to do if the answer isn't the one you wanted.
6 min read · Updated 16 July 20XX
What affects your wellbeing at work
The common personal and workplace factors that push your wellbeing up or down, how they interact with your role, and the signs worth noticing early.
5 min read · Updated 16 July 20XX
Writing a self-awareness action plan
How to turn what you have noticed about yourself into a short written plan with goals, strategies, evidence and review dates — and how to get feedback on it, revise it and keep it alive.
6 min read · Updated 14 Aug 20XX