Operations
Performance dashboard
A snapshot of how Nexus Group is tracking. Figures shown are illustrative.
Group revenue (FY to date)
$148.2M
▲ 6.4% · vs same period last year
Customer satisfaction (CSAT)
88%
▲ 2% · rolling 90-day average
Net Promoter Score
+42
▲ 3% · up 3 points this quarter
Service Desk first-contact fix
71%
▲ 1.5% · target 70%
Staff turnover (12-mo)
11.8%
▼ 0.9% · industry avg ~15%
Lost-time injuries (FYTD)
3
▼ 25% · down from 4 last year
Group revenue ($M) — last 8 months
Customer satisfaction (%) — last 8 months
Revenue share by stream
- Nexus Retail 38%
- Nexus Tech 27%
- Nexus Consulting 21%
- Nexus Care 14%
Project portfolio status
- On track 23
- At risk 6
- Delayed 2
- Completed (FYTD) 41
Figures shown on this page are illustrative.