Get IT help
IT & Service Desk
Log a ticket, search the knowledge base, or get set up. The Service Desk is here to keep you working.
How can we help?
Service Desk
Log a ticket
Raise an issue and track the live queue.
OpenKnowledge base
Step-by-step how-to guides.
OpenNew starter IT setup
Get set up on your first day.
OpenAsset register
Equipment we manage across Nexus.
OpenSecurity & acceptable use
Stay safe online and use IT responsibly.
OpenTroubleshooting case files
Worked support cases — diagnose, recommend, evaluate.
OpenInternal tools projects
In-house utility briefs with specs and test cases.
OpenBusiness systems register
The systems we use and what each one holds.
OpenInformation assets & security
Data classification, access and protecting information.
OpenNetwork resources
Shared printers and peripherals, and how to set them up.
OpenReport phishing
Spotted a suspicious email? Here’s what to do.
OpenPopular guides
Attitudes and values at work
What separates a value from an attitude, where each one shows up in the working day, and why a team full of different values is worth more than a team that agrees on everything.
Writing a self-awareness action plan
How to turn what you have noticed about yourself into a short written plan with goals, strategies, evidence and review dates — and how to get feedback on it, revise it and keep it alive.
Knowing how you work
Self-awareness at work — what actually drives your performance, how adaptable and motivated you really are, what commitment and resilience look like day to day, and how to find your own blind spots.
Asking effective questions
The types of questions to use, when to use each, and how to structure a set of questions that actually gets you the information you need.
Solving problems at work
What critical thinking looks like at Nexus, four basic techniques you can use, and the things that commonly get in the way.