Operations
Key dates & calendar
Upcoming dates across Nexus Group, plus the archive of company announcements.
Upcoming
- 26 June
All-staff town hall
Meeting12:30pm AEST · Online + Collins St auditorium
Friday 26 June 20XX
- 29 June
End-of-month reporting due
DeadlineManagers to finalise June figures (5th business day)
Monday 29 June 20XX
- 30 June
MFA becomes mandatory
ITAll staff must have registered multi-factor authentication
Tuesday 30 June 20XX
- 1 July
Level 14 print room maintenance
MaintenancePrint room closed 7:00–9:00am for servicing
Wednesday 1 July 20XX
- 2 July
Nexus Care winter program launch
EventFootscray Care Centre
Thursday 2 July 20XX
- 5 July
Planned IT outage — finance system
IT6:00–8:00am AEST · Sunday upgrade window
Sunday 5 July 20XX
- 8 July
Customer service refresher (online)
Meeting10:00am AEST · 45 minutes
Wednesday 8 July 20XX
- 15 July
End-of-financial-year reporting due
DeadlineManagers to finalise FY20XX figures
Wednesday 15 July 20XX
- 18 July
Evacuation drill — metro sites
WHSMorning · follow your warden’s directions
Saturday 18 July 20XX
- 21 July
WHS Committee meeting
WHS2:00pm · Quarterly safety review
Tuesday 21 July 20XX
- 24 July
Sustainability Working Group
Event11:00am · Monthly review of resource usage
Friday 24 July 20XX
- 4 Aug
Retail spring range planning
EventNexus Retail merchandising workshop
Tuesday 4 August 20XX
Announcement archive
End-of-month reporting due Monday 29 June
June figures are due by the fifth business day. Here's what managers and teams need to do.
Some Nexus Retail deliveries delayed — how to help customers
A courier issue has delayed a batch of online orders. Here's what to tell customers who get in touch.
Operations Support catch-up moves to Tuesdays
From next week the weekly Operations Support catch-up shifts to Tuesday 9:30am in Meeting room B.
Planned outage — finance system upgrade, Sunday 5 July
The finance system will be unavailable 6:00–8:00am AEST on Sunday 5 July for a planned upgrade.
New communication guides now available
A refreshed Communication Policy, Written Style Guide and Approval Procedure are now on the portal.
Strong half-year as group revenue grows 6.4%
CEO Marcus Webb shares the mid-year results and thanks staff across all four streams.
Level 14 print room servicing — 1 July
The Level 14 print room will be closed 7:00–9:00am on 1 July for servicing. Use Level 13 in the meantime.
Switch off before you leave
A reminder to turn off monitors, lights and equipment at the end of the day as we target after-hours energy use.
WHS inspections and an evacuation drill in July
Quarterly safety inspections are underway, and there's an evacuation drill at metro sites on 18 July.
Multi-factor authentication now required for all staff
From 30 June, everyone will use MFA to sign in. Here's what you need to do.
Planning leave around end of financial year
A reminder to book leave early and how to submit a request.
Nexus Care expands community programs in the west
New wellbeing groups launch at the Footscray Care Centre this winter.
Our refreshed Customer Charter is live
Clearer service standards and response times across every stream.
Report hazards — every report makes us safer
A reminder of how easy it is to report a hazard or near miss.
Welcome to our June new starters
Say hello to the newest members of the Nexus Group team.
Customer service peak periods
Times of year when contact volumes rise — plan leave and resourcing around them.
- End of month / quarter — Reporting and finance close — higher request volumes.
- Mid-year (Jun–Jul) — EOFY and Nexus Retail sales drive more customer contacts.
- Nov–Dec — Retail peak trading and holiday support across all streams.
Maintenance & IT schedule
Regular windows that may affect access or systems.
- System backups and patching window Weekly (Wed, 6–7am)
- Print room servicing — Level 14 1st of the month
- Fire equipment and first aid kit checks Quarterly