Most printer problems have a simple fix. Work through these checks before logging a ticket.
1. Check the basics
- Is the printer switched on and showing a ready light (usually green or blue)?
- Is there paper in the tray, and no paper jam? Open the trays to check.
- Are any panel lights flashing orange/red? Note any message on the display.
2. Check your connection
- Make sure you’re sending to the right printer — check the printer name matches the one in front of you.
- On Wi-Fi or a network printer, confirm your computer is on the Nexus network or VPN.
3. Clear the queue
- Open Settings → Printers on your computer.
- Select the printer and open its queue.
- Cancel any stuck jobs, then try printing one page again.
4. Restart
Turn the printer off, wait 10 seconds, and turn it back on. This clears many faults — including the common “offline” status.
Still not working?
Log a ticket with:
- the printer name or location,
- any error message on the display,
- what you’ve already tried.
That information helps us fix it faster.