Need an app that isn’t already on your device? Here’s how to request it safely. Please don’t install software yourself — unapproved software is a security risk and may breach the IT Security & Acceptable Use policy.
1. Check the company portal first
Open the Company Portal app on your device. Many approved apps can be installed instantly with one click — no request needed.
2. If it’s not there, request it
Log a ticket with:
- the name of the software (and a link, if you have one),
- the business reason you need it,
- whether it’s free or paid.
3. Approvals
- Free, approved apps are usually installed within one business day.
- Paid software needs your manager’s approval for the licence cost before we install it.
4. Installation
Once approved, the Service Desk installs the software remotely or sends you self-service instructions. We’ll let you know when it’s ready.
Tip: tell us if your need is urgent (for example, a client deadline) and we’ll prioritise it where we can.