IT & Service Desk
Service Desk
Log a support ticket and watch it join the live queue. The team triages tickets by priority against our service targets.
Log a ticket
Demo form. Entries are kept in your browser only and aren’t sent anywhere. You’ll still get a reference number so you can see how the request is logged.
Live ticket queue
9 open tickets in the queue
| Ref | Subject | Priority | Status | Assignee |
|---|---|---|---|---|
| SD-20421 | Level 14 photocopier jamming repeatedly Hardware · Harpreet Kaur · Melbourne HQ | Medium | New | Unassigned |
| SD-20420 | Access still pending for new starter (Operations Support) Accounts & access · Caitlin Murphy · Melbourne HQ | Medium | On hold | Unassigned |
| SD-20418 | Cannot log in to email after password change Accounts & access · Mia Thompson · Bourke Street store | High | In progress | Jordan Avery |
| SD-20417 | Receipt printer offline at register 3 Hardware · Jack Robinson · Bourke Street store | High | New | Unassigned |
| SD-20415 | Request new laptop for starter (Care) New starter · Sarah Mitchell · Footscray Care Centre | Medium | In progress | Liam Chen |
| SD-20412 | VPN keeps dropping when working from home Network · Hannah Lee · Sydney Office | Medium | On hold | Sophie Adams |
| SD-20409 | Shared drive folder permissions for Finance Accounts & access · Lucy Walker · Melbourne HQ | Low | New | Unassigned |
| SD-20405 | Projector in Collins St boardroom not connecting Hardware · Zoe Taylor · Melbourne HQ | Medium | Resolved | Jordan Avery |
| SD-20401 | Phishing email reported by staff Security · Aisha Rahman · Melbourne HQ | Critical | Resolved | Liam Chen |
| SD-20398 | Need software install — design tool Software · Oliver Davis · Sydney Office | Low | On hold | Sophie Adams |
| SD-20395 | Mobile phone not receiving work email Mobile · Ben Carter · Melbourne HQ | Low | Resolved | Jordan Avery |
| SD-20390 | Wi-Fi slow in Footscray meeting room Network · Ethan Moore · Footscray Care Centre | Medium | In progress | Liam Chen |