The VPN (Virtual Private Network) creates a secure, encrypted connection between your device and the Nexus network, so you can work safely from home.
Before you start
- Make sure you’re connected to the internet.
- Have your login and MFA device ready.
Connect
- Open the Nexus VPN app on your laptop (it’s pre-installed on Nexus devices).
- Click Connect.
- Sign in with your Nexus username and passphrase.
- Approve the MFA prompt on your phone.
- When the status shows Connected, you can reach Nexus systems and shared drives.
When you’re finished
Click Disconnect at the end of your session, or when you don’t need Nexus systems, to free up capacity for others.
Troubleshooting
| Problem | Try this |
|---|---|
| Won’t connect | Check your home internet works (open a website), then retry. |
| Keeps dropping out | Move closer to your Wi-Fi router, or use a cabled connection. |
| “Authentication failed” | Confirm your passphrase, and approve the MFA prompt promptly. |
If problems continue, log a ticket with the times it dropped out — that helps us diagnose it.
Remember to follow the IT Security & Acceptable Use policy when working remotely.