Multi-factor authentication (MFA) adds a second step when you log in, so your account stays safe even if someone learns your password. MFA is required for all staff from 30 June 20XX.
Before you start
- Have your work login ready.
- Have your mobile phone with you.
Step 1 — Install the authenticator app
On your phone, install the Nexus-approved authenticator app from your app store (the Service Desk emails the exact name and link).
Step 2 — Register your account
- On your computer, sign in to the Nexus sign-in page.
- When prompted to set up MFA, choose Authenticator app.
- A QR code appears on screen.
Step 3 — Scan the code
- Open the authenticator app and choose Add account (the + button).
- Point your phone at the QR code on screen.
- The app adds “Nexus Group” and shows a 6-digit code that refreshes every 30 seconds.
Step 4 — Confirm
Type the current 6-digit code into the sign-in page to confirm. You’re done!
From now on
When you log in, you’ll approve a prompt or enter the current code. If you get a prompt you didn’t trigger, don’t approve it — report it to the Service Desk immediately, as it may mean someone has your password.
Lost your phone?
Contact the Service Desk straight away so we can secure your account and help you re-register.