Most of your work touches information held in a Nexus system. Knowing where things live — and how to update them properly — keeps our records accurate and our customers and colleagues well served.
The systems we use
| System | What it’s for |
|---|---|
| This intranet | Policies, procedures, forms, the staff directory and company info. |
| Records register | Key business information — contacts, accounts and reference data. |
| Service Desk | IT tickets, access requests and equipment. |
| Finance system | Invoices, payments, expense claims and the ledger. |
| Customer system (CRM) | Customer contacts, orders, enquiries and complaints. |
Finding information
- Start with search (top of every page) for policies, people and guides.
- Use the staff directory to find who owns an area.
- For business data, open the relevant register and use its filters.
- If you can’t find it, ask the team that owns it rather than guessing.
Updating information correctly
When you change a record, accuracy matters — other people rely on it.
- Check you’re allowed to change it, and that you have the right record.
- Make the change accurately — correct spelling, dates, amounts and codes.
- Note what changed and why, so there’s a clear history.
- Save and confirm the update shows correctly.
- For anything you’re unsure about, use the update-a-record request so the record owner can action and check it.
Keeping information safe
- Only access information you need for your work.
- Handle personal and financial information under the Privacy Policy and the IT Security & Acceptable Use Policy.
- Don’t store work records on personal devices or accounts (see Saving and sharing files safely).
If something looks wrong
If a record looks incorrect or out of date, don’t work around it — flag it to the record owner or log it through the records register so it can be fixed.