IT & Service Desk

Business systems register

The main systems people use at Nexus Group, what each is for, who owns it and what it holds — so you know where information lives and how to use the right one.

Workplace context

Different work uses different systems. Before you go looking for information — or update it — use this register to find the right system and who owns it. How to find and update records is covered in finding and updating information in Nexus systems, and what each system holds is classified on the information assets page.

System	What it's for	Owner	Access	Holds
Nexus intranet (this portal) SYS-01	Policies, procedures, forms, directory and company information.	Operations	All staff	Published workplace information
Nexus People Hub SYS-02	Employee records, pay, leave and onboarding.	People & Culture	People & Culture; managers (their team)	Staff personal and employment records
Service Desk Portal SYS-03	Log and track IT tickets, access requests and equipment.	IT & Service Desk	All staff (own tickets); IT (all)	Support tickets and asset records
Customer system (CRM) SYS-04	Customer contacts, orders, enquiries and complaints.	Customer Service	Customer Service; stream teams	Customer contact and case records
Finance system SYS-05	Invoices, payments, expense claims and the ledger.	Finance	Finance; approvers	Financial transaction records
Operations dashboard SYS-06	Business KPIs, reports and key dates.	Operations	Managers; Operations Support	Performance reports
Shared drive SYS-07	Team working files, organised by area.	IT (managed); teams (content)	By team / access group	Working documents and records
Records register SYS-08	Key business information — contacts, suppliers, reference data.	Operations Support	Operations Support; record owners	Business reference records

Need access to a system or shared drive? Raise an IT access request — access is granted on a work-need basis with manager approval.