IT & Service Desk

Internal tools projects

Small in-house utilities the team builds to make everyday work easier. Each project comes with a brief, sample data, test cases and feedback.

Service Request Priority Tool

A small utility that takes a service request’s impact and urgency, works out a priority and an estimated response timeframe, and produces a short status message the team can paste into the ticket.

Requested by IT Coordinator (Priya Naidu)

Open

Building one of these? Follow the coding standards and testing & debugging guides, and use the planning and handover templates.