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Working as a team

A small project team in action — a shared goal, who's doing what, an informal catch-up and a workgroup issue to sort out.

Workplace context

You're part of a small team a small project team is updating the most-used how-to guides so they’re current before the new starters arrive. The goal is to review, update and re-publish the top ten guides by the end of the fortnight. Use the information below to see the shared goal and responsibilities, follow the catch-up, share what you know, and help sort out the workgroup issue. How we work together is set out in working in a team.

Team goal

Refresh the staff knowledge base

A small project team is updating the most-used how-to guides so they’re current before the new starters arrive. The goal is to review, update and re-publish the top ten guides by the end of the fortnight.

Who's doing what

  • Harpreet Kaur Business Services Assistant Review and update the HR and onboarding guides
  • Declan Foley Operations Support Assistant Update the operations and records guides
  • Jordan Avery IT Support Officer Check the IT guides are accurate and current
  • Ravi Anand Customer Support Assistant Proofread everything for plain English and tone

Team task board

To do

  • Finding & updating records

    Declan

  • Requesting software

    Jordan

In progress

  • New starter setup

    Harpreet

  • Saving & sharing files

    Declan

Review

  • Setting up MFA

    Jordan

Done

  • Reset your password

    Jordan

Knowledge base refresh — quick stand-up

24 June 20XX · Present: Harpreet, Declan, Jordan, Ravi

  • Two guides done, two in progress — on track for the deadline.
  • Jordan flagged the MFA guide needs a screenshot updated; Ravi to proofread once it’s back.
  • Declan is waiting on a detail from Operations before finishing the records guide.

A disagreement about who proofreads

Ravi expected to proofread every guide before it’s published, but Harpreet and Declan have been publishing their own after a quick self-check. Guides are going out with small inconsistencies, and Ravi feels left out of the step they agreed to.

A good way to handle it

  • Raise it calmly and early, focusing on the work (consistency) not the person.
  • Re-confirm the shared step everyone agreed: one proofread before publishing.
  • Agree a simple hand-off (mark a guide “Review” for Ravi before “Done”).
  • If it can’t be resolved in the team, raise it with the supervisor.

Supervisor follow-up

“Thanks for flagging it. Let’s keep the single proofread step — mark guides “Review” for Ravi before publishing. Good teamwork sorting it out early.”

— Caitlin Murphy (Operations Support Team Leader)

Keeping the team in the loop? Use the team communication note and meeting agenda/minutes templates.