Operations Support Assistant

Role purpose

The Operations Support Assistant helps coordinate the flow of work across Operations — scheduling, tracking progress, keeping records current and pulling together the information managers need to make decisions. The role keeps everyday operations organised and on time.

Routine duties

• Coordinate routine jobs and schedules, and keep trackers and registers up to date.
• Collate operational data and prepare simple summaries and reports.
• Follow up outstanding actions and chase missing information politely but persistently.
• Support recurring deadlines such as end-of-month reporting.
• Maintain process documents and update them when steps change.
• Log issues and help coordinate fixes with the right teams.

Limits of authority

• Coordinates and tracks work but does not reprioritise other teams’ work without approval.
• Cannot approve budgets, purchases or changes to agreed schedules.
• Cannot sign off operational reports — prepares them for a manager to review.
• Escalates anything affecting customers, safety or compliance.

Approval requirements

• Changes to schedules affecting other teams — Operations Support Team Leader.
• Operational reports — reviewed and signed off by a manager.
• Any spend or supplier commitment — Operations Manager.

Escalation triggers

• A deadline at risk that you cannot recover on your own.
• Conflicting priorities across teams.
• A safety, quality or compliance issue.
• Missing or inconsistent data that affects reporting.

Expected workplace behaviours

• Methodical and organised — keeps the detail straight.
• Proactive — follows up before things become urgent.
• Clear communicator across multiple teams.
• Flags risks early rather than hoping they resolve themselves.