Operations

Meeting minutes

Sample minutes from recent meetings. Good minutes record who attended, what was decided, and who is doing what by when.

Operations Support — weekly catch-up

Date: Tue 24 June 20XX, 9:30am
Location: Meeting room B
Chair: Caitlin Murphy

Present: Caitlin Murphy, Harpreet Kaur, Declan Foley. Apologies: Maria Silva.

1. Month-end reporting

Due Monday 29 June. Pack is on track except the Nexus Care figures, which are still outstanding — Harpreet to chase Sam Okafor today so the summary isn’t held up.

2. New starter access

Declan still can’t reach the Operations FY20XX folder — access request is awaiting manager approval (ticket SD-20420). Caitlin to follow up the approval so Declan isn’t blocked from month-end work.

3. Urgent request from the COO

Rebecca has asked for a one-page workload summary by Friday. This clashes with month-end, so we agreed Harpreet leads month-end and Declan drafts the summary, with Caitlin reviewing.

4. Decisions

Adopt the new meeting-minutes template from next week.
Bring the print-room servicing (1 July) to everyone’s attention.

5. Actions

Action	Owner	Due
Chase outstanding Care figures	Harpreet	25 Jun
Follow up finance-folder access approval (SD-20420)	Caitlin	25 Jun
Draft one-page workload summary for COO	Declan	27 Jun

Next meeting: Tue 1 July, 9:30am.

IT Service Desk — weekly team meeting

Date: Mon 22 June 20XX, 9:30am
Location: Collins St, Room 14.3
Chair: Priya Naidu

Present: Priya Naidu, Jordan Avery, Liam Chen, Sophie Adams (online). Apologies: none.

1. Previous actions

All actions from last week complete. Projector fix in the boardroom verified (SD-20405, closed).

2. Ticket trends

Volume steady (~3,200/month). First-contact fix rate at 71%, above the 70% target. Password-reset tickets down since self-service reminders went out.

3. MFA rollout

On track for the 30 June deadline. Team to run two drop-in help sessions this week to support staff who haven’t registered.

4. Decisions

Add a printer-troubleshooting tip to the queue auto-reply.
Sophie to cover the Sydney site for the public holiday.

5. Actions

Action	Owner	Due
Run MFA drop-in sessions	Jordan	26 Jun
Update queue auto-reply	Liam	25 Jun
Confirm holiday cover	Sophie	24 Jun

Next meeting: Mon 29 June, 9:30am.

Health & Safety Committee — quarterly meeting

Date: Tue 16 June 20XX, 2:00pm
Location: Online (Teams)
Chair: Mark Sullivan

Present: Mark Sullivan (WHS Manager), HSRs from each site, Rebecca Lawson (COO).

1. Safety performance

Lost-time injuries down to 3 FYTD (from 4). Hazard reports up — seen as a positive sign of a strong reporting culture.

2. Recent incidents

One slip at the Laverton DC (no injury); wet-floor signage and cleaning schedule reviewed. Near-miss with a stacked pallet reported and corrected.

3. Emergency drills

Evacuation drills completed at Melbourne HQ and Footscray. Bourke Street drill scheduled for July.

4. Actions

Action	Owner	Due
Schedule Bourke St evacuation drill	Mia Thompson	21 Jul
Review DC manual-handling training	Mark Sullivan	4 Jul

Next meeting: Quarterly — September 20XX.

Need a template to take your own minutes? See the meeting agenda & minutes template.