People & Culture

Communicating at work

How we communicate at Nexus Group — the policies, formats and examples that help you write and speak clearly, professionally and to the right people.

Policies & guides

Approved channels, response times and standards.

Formats and plain-English standards for everyday writing.

When a draft needs review and who can approve it.

Respectful, honest behaviour — including how we communicate.

Worked examples of good emails, updates, follow-ups, agendas and notes — plus one that could be better.

Copy-and-edit templates for memos, emails, agendas and more.

Writing to a customer? Start with the customer scripts & templates, and have anything sensitive reviewed under the approval procedure.