Internet Research Procedure

Purpose

This procedure explains how Nexus Group employees complete routine workplace research using the internet. It supports accurate, traceable work and must be followed with the IT Security & Acceptable Use, Privacy & Information Handling, Document Control and Written Style Guide.

1. Confirm and plan the research

Before searching:

1. Confirm the work request, deadline, scope and any limits with the requester or supervisor.
2. Consult the relevant stakeholder to confirm the research objective, audience and presentation requirements.
3. Record the questions the research must answer and the evidence needed for a useful result.
4. Identify likely source types and plan key search terms, including useful synonyms or narrower terms.
5. Use a managed Nexus device, an approved web browser and its standard search engine. Do not install another browser, extension or search tool without Service Desk approval.

Use the Internet research record in the templates library for each separate research request.

2. Search safely

• Use Nexus technology for the assigned work purpose and keep security controls enabled.
• Do not enter customer, staff, confidential or restricted information into a public search engine, website, chatbot or online form.
• Prefer secure websites (https) and do not open unexpected downloads or suspicious links.
• Do not create accounts, accept supplier terms, request quotes or make commitments unless the task and your authority specifically allow it.
• Use the browser or search engine Help function for a simple issue. If access is blocked, a function is missing or the issue continues, contact the IT Service Desk.

3. Select and check sources

Choose sources that are suitable for the question. Prefer official government, regulator, manufacturer, supplier or established organisation pages over anonymous posts or advertising-only content.

For every source used, check:

• relevance - it answers the research question and suits the Australian or local context;
• authority - the author or organisation is identifiable and qualified to provide the information;
• currency - publication, update or access dates are appropriate for the task;
• accuracy - important facts, prices, specifications and conditions are checked against another reliable source where practical; and
• purpose - sales, sponsorship or other bias is recognised and reported.

Record the page title, organisation, web address, date accessed, key information and any limitations. Clearly distinguish verified facts from assumptions or recommendations.

4. Collect and document information

• Collect only the information needed for the task.
• Paraphrase and summarise in your own words. Use short quotations only when necessary and identify the source.
• Record numbers, prices, dates, units and conditions exactly as shown, including whether GST, delivery or availability is confirmed.
• Use the approved template and plain English. Organise findings so the intended reader can compare options and act on them.
• Follow the Nexus file name format: YYYY-MM-DD_Topic_Version.

5. Review, deliver and store the result

1. Check the completed research against the original objective and presentation requirements.
2. Proofread the document and confirm that each important finding can be traced to a recorded source.
3. Send the document to the named stakeholder through the agreed Nexus channel. Obtain supervisor review first if the document goes outside the team, recommends spending, or creates a commitment.
4. Save the current version in the approved team location and retain the source record with it.
5. Tell the stakeholder about missing, conflicting or unverified information rather than guessing.

Authority limits

Routine research supports a decision; it does not authorise the researcher to purchase, contract, publish externally or provide professional advice. Escalate any request beyond your role to your supervisor.