Skip to main content
Nexus
Group
Employee Portal
Search the portal
My account
Toggle navigation
Home
About
Company overview
Who we are and what we do
Mission & values
What guides our work
Leadership team
The executive team
Organisation chart
How Nexus is structured
Locations
Our offices and sites
Business Streams
All streams
Overview of the four streams
Nexus Retail
Stores and e-commerce
Nexus Tech
Managed IT services & software
Nexus Consulting
Business advisory
Nexus Care
Community & support services
People & Culture
HR home
People & Culture hub
Policies & procedures
The policy library
Forms & requests
Leave, expenses and more
Staff directory
Find a colleague
Pay & leave
Entitlements explained
Employee handbook
Your guide to working here
Customer Service
Customer Service home
Service hub
Customer charter
Our service standards
Complaint handling
The complaints process
Scripts & templates
Phone & email guides
Scenario library
Common customer interactions
Log feedback
Record customer feedback
IT & Service Desk
Service Desk home
Get IT help
Ticket queue
Live ticket board + log a ticket
Knowledge base
How-to guides
New starter IT setup
Get set up on day one
Asset register
Equipment we manage
Acceptable use & security
IT security policy
Operations
Operations home
Run the business
Performance dashboard
KPIs at a glance
Priorities & goals
What we’re focused on
Key dates & calendar
What's coming up
Finance
Invoices, payments & reconciliation
Sustainability
Commitments, data & records
Quality & compliance
How we stay compliant
WHS
WHS home
Work health & safety
Report a hazard / incident
Log it now
Emergency procedures
What to do in an emergency
First aid & safety contacts
Who to call
Hazard register
Reported hazards & controls
Office map
Exits, first aid & facilities
Resources
Resources home
Tools & templates
Templates library
Memos, letters, agendas
Glossary
Workplace terms explained
Brand basics
Using the Nexus brand
Search
Home
About
Company overview
Mission & values
Leadership team
Organisation chart
Locations
Business Streams
All streams
Nexus Retail
Nexus Tech
Nexus Consulting
Nexus Care
People & Culture
HR home
Policies & procedures
Forms & requests
Staff directory
Pay & leave
Employee handbook
Customer Service
Customer Service home
Customer charter
Complaint handling
Scripts & templates
Scenario library
Log feedback
IT & Service Desk
Service Desk home
Ticket queue
Knowledge base
New starter IT setup
Asset register
Acceptable use & security
Operations
Operations home
Performance dashboard
Priorities & goals
Key dates & calendar
Finance
Sustainability
Quality & compliance
WHS
WHS home
Report a hazard / incident
Emergency procedures
First aid & safety contacts
Hazard register
Office map
Resources
Resources home
Templates library
Glossary
Brand basics
Home
People & Culture
Staff directory
Lucy Walker
Finance · Corporate
Lucy Walker
Finance Manager
Expense approver
Approval authority
Expense claims and reimbursements
← Back to the directory