Key responsibilities
- Resolving technical issues and support tickets
- Managing accounts, access and equipment
- New-starter device setup
- Security, including MFA and phishing response
Current priorities
- Lift first-contact fix rate
- Complete the MFA rollout across all staff
- Reduce repeat printer and access tickets
Common requests we handle
- Logging a fault or support ticket
- Requesting access to a system or shared drive
- Setting up a new device or starter
- Reporting a suspicious email